We currently ship to United States addresses only. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for questions on Rush or International Shipping options. Please allow for extra shipping time on Holiday orders.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. We ship most items via USPS. A valid physical address is required.
For any exchange/refund questions please call us at 417-849-2911.
You may return most new, unopened items within 10 days of delivery for an exchange or refund. The item tag must still be in place and intact, and you must have the original order receipt.
Please return items to:
Hill and Valley, Co.
23565 Lawrence 1180
Verona, Missouri 65769
You should expect to receive your exchange/refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will contact you via email for refund communications and updates.
Hill and Valley, Co. values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us at firstname.lastname@example.org.